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Cisco SMARTnet and Cisco SMARTnet Onsite

Smarter support means longer life for your Cisco products

Reduce Cisco TCO and capital expenditure costs

When it comes to getting the most out of any long term investment, maintenance is always a necessity. Spreading the total cost of ownership of each and every one of your Cisco products out over the longest reasonable span of time keeps your capital expenditure costs down and more of your money in your budget.

Get faster access to Cisco info and assistance

FusionStorm’s delivery of Cisco’s support options is designed to accelerate customer success by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software.

Key Benefits

Cisco SMARTnet support provides you rapid access to vital information and assistance when you need it, including:

• Registered access to Cisco.com for online tools and technical assistance
• Access to the Cisco Technical Assistance Center (TAC)
• Cisco IOS software updates
• Advance replacement of failed hardware

Three service levels are available—Standard, Enhanced and Premium.

• SNT (Standard): 8 a.m. to 5 p.m., Monday through Friday, with response time of next business day (call in before 3 p.m. local time).
• SNTE (Enhanced): 8 a.m. to 5 p.m., Monday through Friday, with response time of four hours (call in before 3 p.m. local time).
• SNTP (Premium): 24x7 with response time of four hours.

Cisco SMARTnet Onsite

Cisco SMARTnet Onsite includes all of the benefits of Cisco SMARTnet support, plus the added assurance of a trained field engineer who installs replacement parts at your site.
Three service levels are available—Onsite Standard, Onsite Enhanced, and Onsite Premium.

• OS (Onsite Standard): 8 a.m. to 5 p.m., Monday through Friday, with response time of next business day (call in before 3 p.m. local time).
• OSE (Onsite Enhanced): 8 a.m. to 5 p.m., Monday through Friday, with response time of four hours (call in before 3 p.m. local time).
• OSP (Onsite Premium): 24/7 with response time of four hours.

For more information about Cisco SMARTnet, inquire here.

Related Links

• Support Services
• Sun Manager
• Sun StorageTek Enterprise Support Services
• Hitachi Maintenance and Installation Services