Support

Overview

Sun Manager

Cisco SMARTnet

Sun StorageTek Enterprise Support Services

Hitachi Maintenance and Installation Services

Contact FusionStorm Support Services

FusionStorm Support Services

Support simplified

Get reliable, streamlined support for your entire IT investment from FusionStorm

Dealing with multiple hardware and software vendors, each with their own unique maintenance and support stipulations, can be frustrating, to say the least. Licensing, repairing, safeguarding and preserving individual elements on schedule can rob you and your business of valuable time.    

FusionStorm’s Support Contract Services team streamlines and simplifies the substantial administration efforts it requires to manage these vendors. Our dedicated team of professionals serves as a liaison between you and your vendors to ensure technical support inquiries get rapid responses and meaningful problem resolutions.

The result? You spend more time on critical business needs and less time caught in the chaos of contract management.

FusionStorm acts as an extension of our strategic partners’ service contract departments, providing a single point of responsibility—ours.

Key Benefits

With FusionStorm’s proven contract services solutions, you’ll get a customized plan that includes:

• Site audits to document all warranties, serial numbers, levels of service, and types of equipment
• Modification of multiple vendor support contracts to end and renew on the same day of the year
• Advance notice of approaching renewal dates to ensure support contracts do not lapse
• Detailed reports for budgeting and ROI justification
• Liaison services to ensure vendors are providing you with fast and efficient technical assistance

A Long-Term Relationship

We continuously monitor equipment additions, changes, and physical locations. And our team of dedicated professionals provides you one point of contact for ongoing support when you need it, where you need it.

Supported Partner Contracts

• Sun Microsystems
• Cisco Systems
• Sun StorageTek
• Hitachi Data Systems
• Symantec
• Check Point
• Nokia
• HP

For more information about FusionStorm support services, inquire here.

Related Links

• Sun Manager
• Cisco SMARTnet
• Sun StorageTek Enterprise Support Services
• Hitachi Maintenance and Installation Services

The Questions

When is that contract up for renewal?

How can I be sure I’m getting the best possible deal?

Is the warranty still in effect?

What support contracts do I really need?

How many calls do I have to make to resolve this issue?

The Answer:
FusionStorm