Sun StorageTek Enterprise Support

Control your entire Sun StorageTek infrastructure through one point of contact

Enjoy the benefits of owning an efficient storage system without the hassle of managing it

Ever heard of the phrase “Too many cooks spoil the broth”? Well, if that’s true, it’s also true that too many contacts destroy accountability. The more complex a reporting structure is, the harder it is to manage.

No worries. We’ve got it.

FusionStorm delivers Sun StorageTek Enterprise Support Services, offering a single point of control, management, and accountability for your storage infrastructure, while allowing you to maintain ownership of your IT assets.

Key Benefits

24x7 onsite support
24x7 support from the Sun StorageTek Remote Resolution Center, which provides incident management, diagnostics and problem resolution
Software fix and patch management
Hardware and software installations and upgrades
Equipment relocations
Microcode feature and functionality upgrades
Quick problem resolution
Less system downtime
Expansive expertise

Support Levels

Elite Support: Two hour target response time from dispatch for onsite help from a trained Sun StorageTek engineer 24x7.
Select Support: Four-hour target response time from dispatch for onside help from a trained Sun StorageTek engineer Monday through Friday, 8 a.m. to 5 p.m., excluding nationally recognized holidays.
Next Day Support: Monday through Friday, 8 a.m. to 5 p.m., excluding nationally recognized holidays.

For more information on FusionStorm Sun StorageTek Enterprise Support, inquire here.

Support

Sun StorageTek Enterprise Support

Enjoy the benefits of owning an efficient storage system without the hassle of managing it

No worries. We’ve got it.

Key Benefits

Support Levels

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