Sun Manager

Take a load off. Let FusionStorm manage your Sun support

Improve customer service and response times for your Sun equipment

When there is an issue with your Sun equipment, you want to talk to a human being, and you don’t want to have to push a hundred buttons or listen to digitized prompts to get to one. With FusionStorm’s Sun Manager, a real live person is ready and waiting to pick up the phone.

FusionStorm’s Sun Manager maintenance support program is designed to offload your support burden and provide you with improved customer service and response times. When we receive your call, experts start working toward a resolution immediately. FusionStorm has a smaller customer base than Sun, and because we manage fewer contracts, we are able to respond faster, without asking you to wait on hold while we do it.

Key Benefits

FusionStorm takes your first call and escalates it to Sun for resolution; SLA remains the same as if call was directly placed to Sun
Access to additional complementary platform support
Faster resolution response time, often with the first call
Choice to either call or e-mail issues
Optional remote IT managed services
Multiple, cross-engineering certifications
Fully-staffed 24/7 Network Operations Center

Expertise

SunToneSM Certification for Sun Manager and Remote IT Managed Services
Sun iForceSM Strategic System Provider with Sun Certified Engineers
Sun iForce/Computerworld Excellence Award for Best SunTone Certified Service

Service Levels

To meet your unique needs, Sun Hardware Support Contracts provides four types of support services:

Platinum Service Plan: Hardware service coverage 24x7, onsite within two hours; telephone and online technical support 24x7
Gold Service Plan: Hardware service coverage from 8 am to 8 pm, onsite within four hours; telephone and online technical support 24x7
Silver Service Plan: Hardware service coverage from 8 am to 5 pm, onsite within four hours; telephone and online technical support 24x7
Bronze Service Plan: Hardware service coverage consists of replacement parts within two business days; telephone and online technical support 24x7

FusionStorm Sun Manager adds value to your existing Sun contract for every level of service by taking your call first and escalating it immediately. The features of each level are specifically designed based on a comprehensive product inventory and skills assessment. FusionStorm can help you decide which Sun support program is best suited to your needs and tailor it to maximize your Sun investments.

Sun Agent

FusionStorm also offers Sun support through its Sun Agent program. The Sun Agent program is one in which FusionStorm acts as your agent by purchasing Sun contracts on your behalf so that you can benefit from the convenience of having one point of contact for multiple contracts.

For more information on FusionStorm Sun Manager, inquire here.

Support